At Simply Furniture Shop, we combine contemporary design with customer-focused service. Our shipping and returns policies are designed to make your furniture shopping experience as seamless and stylish as our modern collections.
Shipping Information
Order Processing
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Please note that delivery times to Asia and some remote areas may vary. Our customer service team can provide specific estimates for your location.
Returns & Exchanges
We want you to love your contemporary furniture as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy.
Return Policy Overview
- 15-day return window from delivery date
- Items must be unused, in original packaging, and in resalable condition
- Original proof of purchase required
- Furniture must show no signs of assembly or use
Non-Returnable Items
Due to their nature, we cannot accept returns for:
- Custom-made furniture (ordered to your specific measurements)
- Final sale items (clearly marked at purchase)
- Garden decor that has been installed or exposed to weather
- Lighting fixtures showing installation attempts
How to Return an Item
- Contact us within 15 days of delivery at [email protected] with your order number and product details
- Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package securely – Include all original packaging, parts, and accessories
- Ship to:
Simply Furniture Shop Returns
857 Ritter Avenue
Detroit, US 48226 - Track your return – We recommend using a trackable shipping service
Refund Processing
After we receive and inspect your return:
- Refunds processed within 5-7 business days
- Original shipping fees are non-refundable (except for our errors)
- Refund methods:
- Credit cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
- PayPal: Typically processed within 24 hours
Exchange Process
For exchanges of equal value:
- We cover shipping costs for the replacement item
- Price differences will be charged or refunded as needed
- Processing time: 7-10 business days after receiving your return
Damaged or Defective Items
If your item arrives damaged:
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll arrange a replacement or refund and cover all shipping costs
Sample Return Request Email
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Simply Furniture Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]
Please advise on next steps for processing this request.
Thank you,
[Your Full Name]
[Your Contact Information]
Need Help?
Our design-conscious customer service team is happy to assist with any shipping or returns questions. Contact us at [email protected] for personalized support.