At Simply Furniture Shop, we want you to be completely satisfied with your contemporary furniture and decor purchases. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy makes it easy to find a solution that works for you.
Our Return Policy
We accept returns within 15 days of delivery for most items in their original condition. To be eligible for a return:
- Item must be unused, in its original packaging, and in resalable condition
- Original proof of purchase must be provided
- Furniture must show no signs of assembly or use
Non-Returnable Items
Due to the nature of certain products, we cannot accept returns for:
- Custom-made furniture pieces (specifically ordered to your measurements)
- Final sale items (clearly marked at time of purchase)
- Garden decor items that have been installed or exposed to weather
- Lighting fixtures that show signs of installation attempts
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our customer service within 15 days of delivery at [email protected] with your order number and details about the product you would like to return or exchange.
- Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
- Package your item securely in its original packaging, including all parts and accessories.
- Ship your return to our warehouse at:
Simply Furniture Shop Returns
857 Ritter Avenue
Detroit, US 48226 - Track your return – We recommend using a trackable shipping service and keeping your receipt.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Refund Processing
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method:
- Credit card refunds (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
- PayPal refunds: Typically processed within 24 hours
Note: Original shipping fees are non-refundable, except in cases of our error.
Exchange Process
Prefer a different item? We’re happy to help with exchanges for products of equal value. If the new item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.
Exchange processing time is typically 7-10 business days after we receive your return.
Damaged or Defective Items
If your furniture, lighting, or decor item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Simply Furniture Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]
Please advise on next steps for processing this request.
Thank you,
[Your Full Name]
[Your Contact Information]
Questions?
Our design-conscious customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your experience with Simply Furniture Shop remains as stylish and seamless as our contemporary furniture collections.