FAQ

Our store caters to home decor enthusiasts who appreciate quality furniture with stylish designs at accessible prices. Our customers range from young professionals furnishing their first homes to established homeowners looking to refresh their spaces with our selection of lighting, mirrors, garden furniture, and storage solutions.

We offer contemporary furniture with clean lines and versatile designs that blend seamlessly with various decor styles. Our collections emphasize functionality without compromising on aesthetic appeal, featuring modern lighting solutions, practical storage options, and elegant mirrors.

Our company is based at 857 Ritter Avenue, Detroit, US 48226. However, we ship globally (excluding some Asian and remote regions) to bring our carefully selected furniture to customers worldwide.

Our product range includes:

• Lighting solutions (ceiling lights, lighting accessories)
• Furniture (chairs, tables, sideboards, media units)
• Storage options (chests of drawers, display cabinets, small storage)
• Mirrors (vanity mirrors, wall mirrors, full-length mirrors)
• Garden items (furniture, decor)
• Specialty furniture (drinks cabinets & bar carts)

Most of our furniture comes with clear assembly instructions and all necessary hardware. Some smaller items may require minimal assembly, while larger pieces might need more time and possibly an extra pair of hands.

Each product comes with specific care instructions. Generally, we recommend using a soft, dry cloth for regular cleaning and avoiding harsh chemicals. For wooden pieces, occasional polishing with appropriate products will help maintain their finish.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save favorites, and expedite future purchases.

You may request order modifications or cancellations within 1 hour of placing your order by contacting our customer service team immediately at [email protected]. After this window, as we process orders quickly, changes may not be possible.

Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely through encrypted channels.

Absolutely. We use industry-standard SSL encryption to protect all your payment information. We don’t store complete credit card details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
2. Free Shipping: Available for orders $50+, delivered via EMS in 15-25 business days after dispatch

We process orders within 1-2 business days before dispatch. You’ll receive a shipping confirmation with tracking information once your order is on its way.

Yes, we ship globally except to some Asian and remote regions. International customers should note that delivery times may vary slightly by destination, and any customs or import duties are the recipient’s responsibility.

Yes! Once your order ships, we’ll email you tracking information so you can follow your package’s journey. Both our standard and free shipping options include package tracking.

Our carriers will attempt delivery to your doorstep. If no one is available, they may leave the package (depending on your location’s policies) or leave a notice with instructions for rescheduling or pickup.

We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging and tags intact. Please see our full Returns Policy for details.

Contact our customer service team at [email protected] within 15 days of delivery to request a return authorization. We’ll guide you through the process.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order for the desired item.